{HELP CENTRE}
Check, install, connect.
And a person if it still won’t.
Device check
Will it work on my phone?
Check the phone in your hand
One tap reads what this phone tells us about itself and gives a verdict, with the reason underneath so you can see why.
The check that settles it, on any phone
Dial *#06# on the phone. If an EID is listed alongside the IMEI, it has an eSIM.
It also has to be carrier-unlocked. A locked phone shows an EID and still refuses the profile, so if the phone came from a network on a contract, ask them to unlock it first.
Phones that take an eSIM
- iPhone XS, XR and every iPhone since
- Google Pixel 3 and newer
- Samsung Galaxy S20 and newer, and the Z Flip and Z Fold
- Most flagships from the last few years from other makers
Phones sold in mainland China, and some sold in Hong Kong and Macau, ship without eSIM even when the model name matches. The EID check above is the one that counts.
No eSIM? Use a posted SIM
Business and IoT plans come as a physical SIM as well, posted to you. Routers ship with their SIM in the same parcel. If you are buying for a device with a SIM tray, choose the posted form on the plan.
Business plans →Install guide
Installing your eSIM
Your code is on Your eSIMs once the order is paid, and in the receipt email. Install on Wi-Fi, before you travel: the plan does not start until you connect at your destination.
iPhone
- On iOS 17.4 or later, open Your eSIMs on the phone and tap Install eSIM. That is the whole install.
- Otherwise open Settings → Mobile Service (or Cellular) → Add eSIM → Use QR Code and scan the code from another screen.
- No second screen? Choose Enter Details Manually and paste the activation code.
- Label the new line simsonic, set it as the line for Mobile Data, keep your home SIM for calls, and turn on Data Roaming for the simsonic line.
Android
- Open Settings → Network & internet → SIMs. On Samsung it is Settings → Connections → SIM manager.
- Tap Add eSIM (or Download a SIM instead) and scan the QR code, or choose Enter manually and paste the activation code.
- Once it is downloaded, turn the line on, make it the SIM for mobile data, and switch on roaming for it.
Install it once and leave it. Deleting the eSIM from the phone uses up the profile; if that happens, contact us with the order number and we will reissue it.
Troubleshooting
When it doesn’t connect
I landed and there is no signal
I am connected but nothing loads
The QR code will not scan
My phone says the eSIM is already installed
When does my plan start?
I have run out of data
My router has the SIM in but will not come online
Business & resellers
Buying and running lines for other people
Business buyers
Your team dashboard lists every eSIM on the account, lets you assign a line to a person or a device and take it back, and raises top-ups. Invoices and receipts are under Orders.
Deployment teams and IoT
Routers arrive with their SIM already in the parcel. Every SIM, posted or eSIM, shows up on the management console with its usage, sessions and signal, and that is where it is activated, suspended or moved between groups.
Resellers
Selling simsonic under your own name, or bundling it with what you already sell? The reseller track on the contact form goes to the person who sets that up.
Contact
Talk to a person
Support answers travel questions first, usually the same day and always within one working day. Have your order number ready and say which phone or device it is for.